Returns & Exchanges
Simply visit our Returns Portal by clicking here to begin your return or exchange request and generate a pre-paid shipping label. Items will not be refunded until your return physically arrives back to our facility and is inspected.
Returns (except the below listed categories and items) are accepted within 30 days of your receipt of your order so long as the items are in unused condition and include their original product packaging, tags, and show no signs of use. Items sent back for a refund are not refunded until the product has been physically received at our facility and are manually inspected against all return policies. A $10 return shipping label fee is applied to all items sent back using our provided return label.
We no longer accept Happy Returns Returns Bar items and do not issue refunds for items that are not physically sent back to our correct facility.
Any return that is generated through our returns portal before your item(s) physically arrives will be automatically ineligible for a refund.
Some items cannot be returned: "Surplus" items (items purchased at a redline price), grooming items, select collectible LEGO sets, furniture, personal care, food items, vintage items, and some other select items are final sale and are not eligible to be returned. Books that have normal corner damage from shipping are not eligible to be returned. Items that show clear signs of use will not be accepted for a refund or exchange.
LEGO, electronics, and other special categories: at the sole discretion of Uncrate, some items including LEGO sets, electronics, and select other items must be manually reviewed before a return is authorized. This includes several special policies and procedures for approval of returns of these items outside the norm for the protection of all of our customers. Some items such as these have higher rates of attempted returns fraud, which is not tolerated by Uncrate.
Return Fraud In recent months return fraud has increased and is not tolerated by Uncrate. We are aware of several schemes and mechanisms being utilized in attempt to game or defraud the returns process. In the event you attempt to commit return fraud on any order from Uncrate, the order will not be refunded under any circumstances, and all chargebacks or disputes will be refused with full evidence of the fraud. Your money will not be returned if you attempt to commit returns fraud against Uncrate. Returns showing multiple tracking numbers will not be refunded under any circumstances.
Uncrate reserves the right to not refund any item sent back that meets any of the mentioned criteria for non-returnable items. Clothing items and shoes must include their original tags, shoe box, or other attached items or they will not be refunded upon being returned.
By transacting with Uncrate, you are automatically accepting all of the above policies.
Exchanges are welcome on almost all orders, even if you purchased an item at a redline sale price, pending availability. We strongly encourage you to place a new order instead of an exchange, and return the item not needed for a refund. This dramatically speeds up the process of you receiving the correct item. The option to do a "traditional" exchange most items on your own is presented at our returns portal found here.
Please allow up to 1 week after your return has been received for a refund to be issued, and longer during December and January.
International returns All international returns must be sent back using the carrier of your choice. Domestics and International shipping charges are non-refundable, and import duties, VAT, and importation fees are not refundable on international orders.
Returns can be sent to:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
International / Internacional / 国际方面 / 海外配送
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International shipping is offered to nearly all countries around the world. Rates for international shipping vary based on destination and the weight of the order. These rates are displayed during checkout and there are multiple options for delivery, including FedEx Priority, FedEx Economy, and postal services on applicable orders. International customers will have the choice of pre-paying any applicable duties, taxes, or VAT at the time of checkout or paying upon delivery. If no duty or tax is required for the order, there will be no option to pre-pay or pay upon delivery.
Please note that pre-paying any applicable duty, tax, or VAT can speed up the time of delivery and avoid unnecessary delays in customs.
If you choose to not pre-pay any applicable duties, taxes, VAT, or import fees, and then refuse to pay them once the package is ready for delivery in-country, your order will not be refunded under any circumstances and your package will not be delivered.
Returns from international orders can be sent back via any carrier of your choice. A full refund will be issued if you chose to return your order and re-import it in to the United States. Returns can be sent to:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
Se ofrece envío internacional a casi todos los países del mundo. Las tarifas para envíos internacionales varían con base en el destino y el peso de la orden. Estas tarifas se muestran durante la compra, y existen varias opciones para la entrega, incluyendo día siguiente, dos días, y servicio postal en las órdenes aplicables. Los clientes internacionales tendrán la opción de pagar por adelantado cualquier derecho aplicable, impuestos, o IVA al momento de pagar, o bien, pagar a la entrega. Si no se requiere ningún pago de derechos o impuestos para el pedido, no habrá opción de prepago, ni de pago a la entrega. Por favor tenga en cuenta que el pago por anticipado de cualquier derecho, impuesto, o IVA aplicable puede acelerar el tiempo de entrega y evitar retrasos innecesarios en las aduanas. La facturación para clientes internacionales también se traduce al idioma predeterminado del navegador del cliente, y los precios en la caja se mostrarán en su moneda local.
Las devoluciones de pedidos internacionales pueden ser hechas a través de cualquier compañía de su elección. Se emitirá un reembolso completo si decide devolver su pedido y re-importarlo a los Estados Unidos. Las devoluciones se pueden enviar a:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
Estados Unidos
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La livraison internationale est offerte à presque tous les pays du monde. Les tarifs pour l'expédition internationale varient largement selon la destination et le poids de la commande. Ces taux sont affichés au moment du règlement de la commande et il y a plusieurs options de livraison, y compris la Livraison le lendemain, en 2 jours et des services postaux sur les commandes applicables. Les clients internationaux auront le choix de prépayer les droits, les taxes ou la TVA applicables au moment du règlement de la commande ou de les payer au moment de la livraison. Si aucun droit ou taxe n'est requis pour la commande, il n'y aura pas l'option de prépaiement ou de paiement à la livraison. Veuillez noter que le prépaiement des droits, des taxes ou de la TVA applicables peut accélérer les délais de livraison et éviter les retards inutiles au niveau du dédouanement. La section de règlement de la commande pour les clients internationaux est également traduite par défaut dans la langue du navigateur du client, et les prix au moment du règlement s'affichent avec la monnaie locale du client.
Les retours provenant des commandes internationales peuvent être envoyés par n'importe quel transporteur de votre choix. Un remboursement intégral vous sera accordé si vous choisissez de retourner votre commande et de réimporter l'article aux États-Unis. Les retours peuvent être envoyés à:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
États Unis
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Der internationale Versand wird fast in allen Ländern der Welt angeboten. Preise für den internationalen Versand variieren stark auf der Grundlage von Versandadresse und Gewicht der Bestellung. Diese Preise werden an der Kasse angezeigt und es gibt mehrere Lieferungsoptionen, einschließlich: Lieferungen am nächsten Tag, 2-Tageslieferungen und Postdienste auf anwendbaren Bestellungen. Internationale Kunden haben die Wahl, ob sie an der Kasse oder bei der Auslieferung alle anfallenden Zollgebühren, Steuern oder Mehrwertsteuer bezahlen möchten. Wenn für die Bestellung keine Zollgebühren oder Steuer erforderlich sind, gibt es keine Möglichkeit, diese vorab oder bei der Abgabe zu bezahlen. Bitte beachten Sie, dass die Vorzahlungen der Zoll-, Steuer- oder Mehrwertsteuer die Zeit der Lieferung beschleunigen und unnötige Verzögerungen beim Zoll vermeiden können. Der Checkout für internationale Kunden wird auch in die Standard-Sprache des Kunden-Browsers übersetzt, und die Preise an der Kasse werden in der Währung des Kunden angezeigt.
Rücksendungen bei internationalen Bestellungen können über einen beliebigen Spediteur Ihrer Wahl zurückgesandt werden. Eine volle Rückerstattung wird erteilt, wenn Sie sich entschieden haben, Ihre Bestellung zurückzugeben und sie erneut in die Vereinigten Staaten zu importieren. Rücksendungen können gesendet werden und zwar an:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
vereinigte Staaten von Amerika
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国际快递的范围几乎覆盖全世界所有的国家。国际运输的费用将会根据目的地以及订单的重量而大有不同。这些费用将会在结帐时显示，并且随之提供多种配送选项，包括：隔天即达，两天必达以及其他适用于订单的邮政服务。国际客户可以选择在结帐时支付任何相关的关税，税金或增值税。如果订单不需要缴纳任何的税款或税项，则在支付时将不会显示预付款或到货付款的选项。请注意，预先支付任何相关的税款，税金或增值税将可加快到货时间，并且可以避免不必要的海关延误。不仅如此，国际客户的结帐页面也会翻译成客户浏览器所默认的语言，结帐的价格将以客户所在地的货币种类来显示。
来自国际方面的订单如需要退货，您可以使用任一一家快递公司将产品寄回。如果您所退货的产品可以重新退回到美国境内，您将会退还全额的款项。退货地址：
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
美国
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世界各国への配送を行っております。送料などの諸税費は、お届け先地域や商品の重量により異なります。これらの料金はチェックアウト時にご確認頂けます。配送方法にはご希望の所要日数により複数の選択肢がございます（翌日、2営業日配送もしくは郵送）。海外からご注文されるお客様は、輸入に係る諸税をチェックアウト時に前払いもしくは商品の受取り時に支払うか選択することができます。ご注文商品に税金がかからない場合は、その選択項目は表示されません。諸税を前払いして頂くと輸入時の手続きがスムーズとなり、速やかに商品をお届けすることができます。また海外のお客様のチェックアウト画面は、ブラウザの使用言語に翻訳され、金額も現地通貨に換算され表示されます。
海外返品につきましては、お客様の好きな配送業者にて返送して頂くことが可能です。商品を米国まで返送して頂けましたら、全額を返金致します。
返品の際は下記住所まで商品をお送りください。
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
アメリカ合衆国
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International shipping is offered to nearly all countries around the world. Rates for international shipping vary based on destination and the weight of the order. These rates are displayed during checkout and there are multiple options for delivery, including FedEx Priority, FedEx Economy, and postal services on applicable orders. International customers will have the choice of pre-paying any applicable duties, taxes, or VAT at the time of checkout or paying upon delivery. If no duty or tax is required for the order, there will be no option to pre-pay or pay upon delivery.
Please note that pre-paying any applicable duty, tax, or VAT can speed up the time of delivery and avoid unnecessary delays in customs.
If you choose to not pre-pay any appliacble duties and taxes, and then refuse to pay them once the package is ready for delivery in-country, your order will not be refunded under any circumstances.
Checkout for International customers is also translated in to the language of the customer's browser default, and prices at checkout will display in the customer's local currency.
Returns from international orders can be sent back via any carrier of your choice. A full refund will be issued if you chose to return your order and re-import it in to the United States. Returns can be sent to:
Uncrate
7740B Trinity Road
Suite 122
Memphis, TN 38018
