Shipping
Standard shipping: Orders placed before Noon Eastern time on weekdays (excluding major US holidays) will ship on the same day they ordered, with few exceptions that include items that ship directly from one of our brand partners, frozen items, some art, furniture, vehicles, and other specialty items. Orders placed after Noon Eastern time will ship on the next business day. Orders placed on Saturdays, Sunday, and major holidays (US) will ship on the following business day.
Free Shipping is offered on most every US domestic order over $199 on items Uncrate stocks directly. Free shipping may not be offered on items that ship directly from one of our brand partners. Orders placed with Free Shipping usually reach their destination within 2 to 3 business days. Most orders under $199 for stocked items have will have a shipping charge based on the weight and destination of the item(s) in the order.
Shipments from brand partners. Select items available on Uncrate Supply now ship directly from one of our many brand partners. We only allow brand partners that offer shipping as reliable as our own shipping methods to utilize this program. The rates charged for these shipments are set by our brand partner that is shipping the item, and it may be different than our shipping rates for items we stock. The list of items and brands that ship from the brand directly is ever-changing, so if you have a question about where your item ships from, please simply write us a note. Your tracking information and delivery updates will be identical to that of the ones sent for items we ship directly.
Select products such as frozen items, fine art, furniture, and vehicles may have extended processing and handling times that are noted on the product page and shipping methods available at checkout. Please expect these items to take longer to arrive than standard items.
Next Day shipping is offered domestically for an additional fee that varies depending on the weight of the items ordered and the final destination. Next Day delivery does not arrive on Saturdays, Sundays, or major holidays. Special arrangements can be made for Saturday delivery upon request. All shipping charges are non-refundable, domestic or international.
A signature may be required, at the sole discretion of Uncrate. Orders containing high value items, orders over select total order values, and orders being sent to an address with a unit, apartment, or suite number may require a direct signature for delivery, at the sole discretion of Uncrate, even if signature-required service is not selected as the shipping method.
We are not responsible for porch theft. Porch theft is an increasing problem, and we suggest using our signature required shipping option if you're concerned about theft. Once a package is left at your specified shipping address, the package and its contents are legally yours and we're unable to recover them if stolen. Shipping insurance is only offered upon special request and incurs additional fees. Requests to insure your shipment must be made within 2 hours of the order being placed. If you feel your package is at high risk for being stolen or damaged, we advise you contact us to add a signature requirement and or add insurance to your package.
All claims regarding packages and their contents must be made within 24 hours of tracking indicated delivery. Uncrate is not responsible for porch theft or packages that show delivered on the carrier's website if they cannot be located.
Compliant alcohol shipping through our partner network and compliant checkout: All alcohol orders are processed and fulfilled by licensed third-party retailers on a legal and compliant network. The checkout functionality is provided solely for the convenience of our consumers. Uncrate does not directly sell, offer to sell, or solicit sales of alcohol through https://uncrate.com/ or https://shop.uncrate.com/ . Uncrate markets its alcohol on its website and offer customers a compliant checkout embed to https://shop.uncrate.com/ where customers can buy the product from a licensed Retailer. The offer to purchase the alcohol ultimately is from the Retailer. If you decide to purchase the alcohol, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased alcohol. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of alcohol to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
Shipping of alcohol is carried through compliant UPS methods to states where permitted. A signature of a person who is 21 years of age and older is required for delivery. Retailer selling the alcohol through Uncrate's marketing service does not sell to anyone who is less than 21 years of age.
We may not be able to change your address. Please double check you have entered the correct shipping address before placing your order. This is especially important if you are using ApplePay or PayPal or other stored forms of payment that have pre-saved addresses. We'll make every attempt to help you get your package to the correct address, but once an order is placed, we cannot guarantee address changes and are not responsible for packages that arrive to the address as originally entered on the confirmed order. You can use Fedex Delivery manager or UPS MyChoice, as found on the respective website, to hold your order at a pick up location.
We cannot guarantee that we can cancel your order. Once and order is placed, we cannot guarantee we'll be able to cancel the order, even if the cancellation request comes minutes after the order being placed. In order to get all of our customers their orders as quickly as possible, you order may already be in processing and once that occurs, it is virtually impossible to stop fulfillment. For this reason, we can't promise any order can be cancelled, but we will make every attempt to do so if cancellation is requested.
Freight and furniture shipping: Furniture that appears to be damaged upon arrival must be refused at the time of the delivery in order to receive a replacement or refund for the damaged item. While the freight driver is still at your residence, you must inspect the contents of the shipment and ensure no damage has occurred in transit. If damage is found, tell the freight driver that you refuse the delivery and he or she will take the package and contents back and return it to us. If this does not occur, and damage is found later, we are unable to assist in remedying the damage beyond providing you with the part number to order from the manufacturer. This policy is in place to protect you as the customer and ensure any carrier damage is handled by the carrier without further charge to you.
Shipping insurance is only offered upon special request and incurs additional fees. Requests to insure your shipment must be made within 2 hours of the order being placed. If you feel your package is at high risk for being stolen or damaged, we advise you contact us to add insurance to your package.
Returns, Refunds, and Exchanges:
Simply visit our Returns Portal by clicking here to begin your return or exchange request and generate a pre-paid shipping label. "Surplus" items (items with a redline sale price), grooming products, personal care items, food, select collectible LEGO sets, furniture, vintage items, and other select items cannot be returned and are final sale. Items will not be refunded until your return physically arrives back to our facility and is inspected.
Holiday Returns: Orders placed between November 15th and December 31 of any given year may be returned up until January 31 of the following year, all other policies held equal.
Want to make an exchange but need your new item faster? Place a new order for the correct item(s) you need and process a return on our Returns Portal by clicking here for the items you don't want or need from your original order. This can speed up getting your exchanged item by several days and your return will be shipped back to us free of charge.
Returns and exchanges are accepted within 30 days of your receipt of your package so long as the items are in unused condition and include their original product packaging, tags, and show no signs of use. "Surplus" items, or items purchased at a redline price, cannot be returned for a refund, but are eligible for store credit and exchange pending availability.
Items that show clear signs of use will not be accepted for a refund or exchange and items sent back for a refund will not be refunded until they have physically arrived at our facility and are inspected manually.
International returns can be sent back via the carrier of your choice and all re-importation and shipping fees are the responsibility of the purchaser. Domestics and International shipping charges are non-refundable, and import duties, VAT, and importation fees are not refundable on international orders.
Returns can be sent to:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
International / Internacional / 国际方面 / 海外配送
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International shipping is offered to nearly all countries around the world. Rates for international shipping vary based on destination and the weight of the order. These rates are displayed during checkout and there are multiple options for delivery, including FedEx Priority, FedEx Economy, and postal services on applicable orders. International customers will have the choice of pre-paying any applicable duties, taxes, or VAT at the time of checkout or paying upon delivery. If no duty or tax is required for the order, there will be no option to pre-pay or pay upon delivery.
Please note that pre-paying any applicable duty, tax, or VAT can speed up the time of delivery and avoid unnecessary delays in customs.
If you choose to not pre-pay any applicable duties, taxes, VAT, or import fees, and then refuse to pay them once the package is ready for delivery in-country, your order will not be refunded under any circumstances and your package will not be delivered.
Returns from international orders can be sent back via any carrier of your choice. A full refund will be issued if you chose to return your order and re-import it in to the United States. Returns can be sent to:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
Se ofrece envío internacional a casi todos los países del mundo. Las tarifas para envíos internacionales varían con base en el destino y el peso de la orden. Estas tarifas se muestran durante la compra, y existen varias opciones para la entrega, incluyendo día siguiente, dos días, y servicio postal en las órdenes aplicables. Los clientes internacionales tendrán la opción de pagar por adelantado cualquier derecho aplicable, impuestos, o IVA al momento de pagar, o bien, pagar a la entrega. Si no se requiere ningún pago de derechos o impuestos para el pedido, no habrá opción de prepago, ni de pago a la entrega. Por favor tenga en cuenta que el pago por anticipado de cualquier derecho, impuesto, o IVA aplicable puede acelerar el tiempo de entrega y evitar retrasos innecesarios en las aduanas. La facturación para clientes internacionales también se traduce al idioma predeterminado del navegador del cliente, y los precios en la caja se mostrarán en su moneda local.
Las devoluciones de pedidos internacionales pueden ser hechas a través de cualquier compañía de su elección. Se emitirá un reembolso completo si decide devolver su pedido y re-importarlo a los Estados Unidos. Las devoluciones se pueden enviar a:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
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La livraison internationale est offerte à presque tous les pays du monde. Les tarifs pour l'expédition internationale varient largement selon la destination et le poids de la commande. Ces taux sont affichés au moment du règlement de la commande et il y a plusieurs options de livraison, y compris la Livraison le lendemain, en 2 jours et des services postaux sur les commandes applicables. Les clients internationaux auront le choix de prépayer les droits, les taxes ou la TVA applicables au moment du règlement de la commande ou de les payer au moment de la livraison. Si aucun droit ou taxe n'est requis pour la commande, il n'y aura pas l'option de prépaiement ou de paiement à la livraison. Veuillez noter que le prépaiement des droits, des taxes ou de la TVA applicables peut accélérer les délais de livraison et éviter les retards inutiles au niveau du dédouanement. La section de règlement de la commande pour les clients internationaux est également traduite par défaut dans la langue du navigateur du client, et les prix au moment du règlement s'affichent avec la monnaie locale du client.
Les retours provenant des commandes internationales peuvent être envoyés par n'importe quel transporteur de votre choix. Un remboursement intégral vous sera accordé si vous choisissez de retourner votre commande et de réimporter l'article aux États-Unis. Les retours peuvent être envoyés à:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
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Der internationale Versand wird fast in allen Ländern der Welt angeboten. Preise für den internationalen Versand variieren stark auf der Grundlage von Versandadresse und Gewicht der Bestellung. Diese Preise werden an der Kasse angezeigt und es gibt mehrere Lieferungsoptionen, einschließlich: Lieferungen am nächsten Tag, 2-Tageslieferungen und Postdienste auf anwendbaren Bestellungen. Internationale Kunden haben die Wahl, ob sie an der Kasse oder bei der Auslieferung alle anfallenden Zollgebühren, Steuern oder Mehrwertsteuer bezahlen möchten. Wenn für die Bestellung keine Zollgebühren oder Steuer erforderlich sind, gibt es keine Möglichkeit, diese vorab oder bei der Abgabe zu bezahlen. Bitte beachten Sie, dass die Vorzahlungen der Zoll-, Steuer- oder Mehrwertsteuer die Zeit der Lieferung beschleunigen und unnötige Verzögerungen beim Zoll vermeiden können. Der Checkout für internationale Kunden wird auch in die Standard-Sprache des Kunden-Browsers übersetzt, und die Preise an der Kasse werden in der Währung des Kunden angezeigt.
Rücksendungen bei internationalen Bestellungen können über einen beliebigen Spediteur Ihrer Wahl zurückgesandt werden. Eine volle Rückerstattung wird erteilt, wenn Sie sich entschieden haben, Ihre Bestellung zurückzugeben und sie erneut in die Vereinigten Staaten zu importieren. Rücksendungen können gesendet werden und zwar an:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
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国际快递的范围几乎覆盖全世界所有的国家。国际运输的费用将会根据目的地以及订单的重量而大有不同。这些费用将会在结帐时显示，并且随之提供多种配送选项，包括：隔天即达，两天必达以及其他适用于订单的邮政服务。国际客户可以选择在结帐时支付任何相关的关税，税金或增值税。如果订单不需要缴纳任何的税款或税项，则在支付时将不会显示预付款或到货付款的选项。请注意，预先支付任何相关的税款，税金或增值税将可加快到货时间，并且可以避免不必要的海关延误。不仅如此，国际客户的结帐页面也会翻译成客户浏览器所默认的语言，结帐的价格将以客户所在地的货币种类来显示。
来自国际方面的订单如需要退货，您可以使用任一一家快递公司将产品寄回。如果您所退货的产品可以重新退回到美国境内，您将会退还全额的款项。退货地址：
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
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世界各国への配送を行っております。送料などの諸税費は、お届け先地域や商品の重量により異なります。これらの料金はチェックアウト時にご確認頂けます。配送方法にはご希望の所要日数により複数の選択肢がございます（翌日、2営業日配送もしくは郵送）。海外からご注文されるお客様は、輸入に係る諸税をチェックアウト時に前払いもしくは商品の受取り時に支払うか選択することができます。ご注文商品に税金がかからない場合は、その選択項目は表示されません。諸税を前払いして頂くと輸入時の手続きがスムーズとなり、速やかに商品をお届けすることができます。また海外のお客様のチェックアウト画面は、ブラウザの使用言語に翻訳され、金額も現地通貨に換算され表示されます。
海外返品につきましては、お客様の好きな配送業者にて返送して頂くことが可能です。商品を米国まで返送して頂けましたら、全額を返金致します。
返品の際は下記住所まで商品をお送りください。
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
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International shipping is offered to nearly all countries around the world. Rates for international shipping vary based on destination and the weight of the order. These rates are displayed during checkout and there are multiple options for delivery, including FedEx Priority, FedEx Economy, and postal services on applicable orders. International customers will have the choice of pre-paying any applicable duties, taxes, or VAT at the time of checkout or paying upon delivery. If no duty or tax is required for the order, there will be no option to pre-pay or pay upon delivery.
Please note that pre-paying any applicable duty, tax, or VAT can speed up the time of delivery and avoid unnecessary delays in customs.
If you choose to not pre-pay any appliacble duties and taxes, and then refuse to pay them once the package is ready for delivery in-country, your order will not be refunded under any circumstances.
Returns from international orders can be sent back via any carrier of your choice. A full refund will be issued if you chose to return your order and re-import it in to the United States. Returns can be sent to:
Uncrate
Attn: Returns
7740B Trinity Rd
Ste 122
Cordova, TN 38018
1-901-213-8348
